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Talent Worx
ITIL Cross Functional Service Management
Lead ITIL Cross Functional Service Management at Talent Worx, Mumbai. Optimize ITSM with ServiceNow, focusing on availability, capacity, and service levels.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 14, 2025
This role focuses on leading ITIL Service Management processes across departments, aligning ITSM practices with business goals. The Lead will ensure consistent service, optimize collaboration, and drive continuous improvement using the ITIL framework. They will manage availability, capacity, and service level management.
Requirements
- Experience with ITIL availability management
- Experience with ITIL capacity management
- Experience with ITIL service level management
- Experience with ServiceNow, Cherwell, or BMC Remedy
- Strong analytical, communication, and stakeholder management skills
- Demonstrated ability to work across organizational silos
Requirements Summary
ITIL experience, ServiceNow proficiency, strong analytical and stakeholder skills. Ability to work across silos
