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NTT Ltd.
ITIL Process Manager
Join NTT Ltd. in Santiago as an ITIL Process Manager. Leverage ServiceNow skills to ensure SLA compliance, manage service processes, and enjoy great benefits!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 25, 2025
NTT DATA is seeking an ITIL Process Manager to monitor and ensure the compliance of Service Level Agreements (SLA) with clients, with a focus on quality management and service process management.
Requirements
- ITIL Certification
- Professional Training in Business Administration or related IT careers
- Management of ticketing tools (SAP, Solman, ServiceNow, Jira)
- Advanced Excel
- Basic knowledge of Networking and Security
- Intermediate English
Benefits
- 100% free life insurance for employees
- Complementary health insurance
- Free days for special occasions and flexible hours
- 100% free licenses on platforms such as Pink Elephant, Skillsoft, among others
- Annual postgraduate study scholarships
- Payment of technical certifications
- Free psychological attention for all people in the company and their relatives
- Payment of the first three days of medical leave twice a year
- Up to three paid days a year to take care of a sick family member
- Bonuses for studies, nursery and free days for employees with children
- Gifts on each Christmas
Requirements Summary
ITIL certification, business administration or IT career training, experience with ticketing tools, advanced Excel, and intermediate English
