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Simon Property Group
ITSM Analyst
ITSM Analyst at Simon Property Group, Indianapolis. Manage ServiceNow ticketing, improve IT processes, train end users, ensure compliance. Requires ITIL knowledge, technical writing. Competitive benefits, growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
Configuration Management Database
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 13, 2025
Manage and improve IT Service Management processes, coordinate with cross-functional teams, document processes, and ensure compliance and continuous improvement.
Requirements
- Constantly evolve Simon IS monitoring environment and ticketing system
- Process improvement in Customer Support & Operations
- Own end users training and support of ticketing system (ServiceNow)
- Participate in the long-term strategies and planning for IS operations
- Assist in Customer Support audits
- Serve as liaison between Customer Support and Operations and department admins
- Assist in any other Customer Support and Desktop Support tasks as needed
- Provide requested technical support documentation to Tier 1 team members
- Provide requested technical support documentation to End Users
- Process management
- Performance analysis
- Coordination
- Documentation
- Compliance and governance
- Training and support
- Continuous improvement
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Requirements Summary
ITIL framework knowledge, technical writing experience, and excellent communication skills are required. Experience in ITIL processes, CMDB, and change management practices is also preferred
