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SAS
ITSM Analyst (Event Management)
Join SAS in Pune as an ITSM Analyst (Event Management). Leverage ServiceNow ITOM skills to enhance event management processes. Requires 7 years IT experience and ITIL certification.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Event Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 21, 2025
We're looking for an experienced IT Service Management Analyst to assist with our Service Management processes with a focus on Event Management using ServiceNow ITOM. The role involves performing day-to-day delivery of Event Management services, defining and improving service management policies, and working closely with cross-functional teams to ensure event management is optimized to meet business and stakeholder requirements.
Requirements
- Bachelor's degree in Computer Science or related field
- Seven years' experience in IT
- Strong knowledge of ServiceNow ITOM and ITSM
- Experience in Agile and Scrum
- General familiarity with IT on-premise and cloud architectures and platforms
- ITIL Foundation Certification
- 3 plus years of hands-on experience with ServiceNow ITOM and ITSM
Requirements Summary
Bachelor's degree in Computer Science, 7 years of IT experience, and strong knowledge of ServiceNow ITOM and ITSM
