ITSM Change Manager

We are seeking an experienced and detail-oriented ITSM Change Manager to join our IT Service Management team. The ideal candidate will have a strong understanding of ITIL processes, excellent communication skills, and work collaboratively in a global environment.

Requirements

• Minimum 5 years of experience in IT Change Management or a related IT Service Management role
• ITIL v3 or ITIL 4 Foundation certification is required
• Experience working with the IT Change Management Module in ServiceNow
• Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks)
• Strong understanding of IT infrastructure, software development, and IT operations
• Excellent verbal and written communication skills
• Experience leading cross-functional teams and managing stakeholders at all levels
• Strong problem-solving skills, with the ability to make decisions under pressure
• High level of attention to detail and a commitment to maintaining accurate records

Benefits

• Competitive salary
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO
• Corporate holidays and floating holidays
• Parental leave
• Health, dental, and vision insurance plan options
• Optional life, disability, and AD&D insurance