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VCU Health
ITSM Configuration Management II - ServiceNow (Remote)
ITSM Configuration Management II at VCU Health (Remote, Richmond, VA). Manage ServiceNow CMDB, CSDM, Service Mapping & Discovery. Requires 3+ yrs ITIL CM experience, ITIL cert, IT degree. Relocation assistance offered.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
IT Asset Management
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
October 10, 2025
Exciting opportunity for a motivated, proactive, detail-oriented professional with solid experience in IT Configuration Management Systems (CMS/CMDB).
Requirements
- 3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles.
- Experience in ServiceNow or similar ITSM system, with a working knowledge of CMDB data models, class hierarchy, and how CIs relate to IT infrastructure and applications.
- Experience in ServiceNow Common Service Data Model (CSDM), Service Mapping, Discovery, automated execution and ITAM.
- Experience with dashboards, reporting, trend analysis and metrics.
- ITIL v3/v4 Foundation or higher.
- Associate’s degree in Information Technology, Business, or related; or, equivalent combination of related education and experience.
Benefits
- Relocation Assistance
Requirements Summary
3+ years of experience in ITSM ITIL Configuration Management (CMS/CMDB) process lifecycles, Experience in ServiceNow or similar ITSM system, and ITIL v3/v4 Foundation or higher
