.svg)
Ball
ITSM Functional Analyst (São José dos Campos/SP)
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
Ball Corporation is seeking an ITSM Functional Analyst to support the implementation and maintenance of solutions for complex business needs. The role involves eliciting system requirements, configuring systems, ensuring adherence to standards, and contributing to a global communication strategy. The role will also involve testing, development, and maintenance of solutions and collaboration with third-party vendors.
Requirements
- Completed Bachelor’s degree
- Advanced/Fluent English
- Experience implementing solutions for complex systems
- Experience in process and technology re-engineering
- Experience with scripting languages (JavaScript, Python, Powershell) is desirable
- Strong analytical and product management skills
Benefits
- Competitive Salary
- Opportunity for Professional Development
- Contribution to a Better World
Requirements Summary
Bachelor's degree, English fluency, and experience with solution implementation/system design are essential. Analytical skills and a background in process re-engineering are also desired
