Ball

ITSM Functional Analyst (São José dos Campos/SP)

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
October 17, 2025

Ball Corporation is seeking an ITSM Functional Analyst to support the implementation and maintenance of solutions for complex business needs. The role involves eliciting system requirements, configuring systems, ensuring adherence to standards, and contributing to a global communication strategy. The role will also involve testing, development, and maintenance of solutions and collaboration with third-party vendors.

Requirements

  • Completed Bachelor’s degree
  • Advanced/Fluent English
  • Experience implementing solutions for complex systems
  • Experience in process and technology re-engineering
  • Experience with scripting languages (JavaScript, Python, Powershell) is desirable
  • Strong analytical and product management skills

Benefits

  • Competitive Salary
  • Opportunity for Professional Development
  • Contribution to a Better World

Requirements Summary

Bachelor's degree, English fluency, and experience with solution implementation/system design are essential. Analytical skills and a background in process re-engineering are also desired