ITSM/ITOM /ITAM specialist - Architect SNOW/ SMT

IRIUM is seeking an ITSM/ITOM specialist - Architect SNOW/SMT +5 years to join their team. The role involves managing and configuring ServiceNow for ITSM/ITOM operations, ensuring service delivery, and addressing technical issues. IRIUM offers a dynamic and growth-oriented environment.

Requirements

• Proven experience in ServiceNow administration, configuration, and implementation
• Solid understanding of ITIL processes within ITSM frameworks
• Expertise in customizing ServiceNow modules like Incident, Change, Problem, and Service Request Management
• Proficiency in ServiceNow scripting languages (JavaScript, Glide scripting) and APIs
• Knowledge of ServiceNow ITOM, ITBM, or related modules (preferred)
• Experience with ServiceNow performance tuning, troubleshooting, and upgrades
• Familiarity with integration protocols such as SOAP, REST, and MID Server
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Servicenow Certified System Administrator (CSA) or other relevant certifications wpuld be nice to have
• Experience with other Service Management Tools (SMT) beyond ServiceNow
• Exposure to automation tools and workflows within ServiceNow

Benefits

• An innovative and growing company
• Opportunities for professional development
• Flexible pay
• Medical insurance
• Unlimited access to training
• Social benefit access