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NextGen Healthcare
ITSM Problem Manager
ITSM Problem Manager at NextGen Healthcare, Georgia. Drive root cause analysis & eliminate recurring issues. 5+ yrs IT ops, 2+ yrs Problem Management. ITIL v4/TOGAF preferred. 401k, PTO, 4-day week.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 26, 2025
The ITSM Problem Manager is a strategic and hands-on role responsible for driving root cause analysis, problem elimination, and long-term solutions to recurring issues impacting NextGen Healthcare.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field
- 5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering
- 2+ years in a dedicated Problem Management or post-incident review role
- Experience in enterprise IT environments is essential
- Strong background in application and/or infrastructure architecture, with experience across cloud, on-prem, and hybrid environments
- Proven experience working cross-functionally and collaboratively in high-pressure environments
- ITIL v4 certification(s) and/or TOGAF certification are a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
5+ years of experience in IT operations, software engineering, systems architecture, or infrastructure engineering. 2+ years in a dedicated Problem Management or post-incident review role
