ITSM Process Manager (ITIL) (all humans)

Make a difference in the financial life of millions of people by joining Erste Digital as an ITSM Process Manager (ITIL). Co-create the digital future, learn from a talented community, and enjoy competitive benefits.

Requirements

• ITIL expertise and process knowledge
• Knowledge of IT Service Management processes (Change, Incident, Problem, Configuration, Release, and Deployment)
• Data-driven approach to process quality and KPI analysis
• Leadership and collaboration skills
• Ability to work with stakeholders and implement new projects
• Experience with ServiceNow or similar ITSM tools

Benefits

• International, talented, and passionate community
• Interest groups and clubs
• Health Centre with medical services
• Employee benefits (financial services, insurances, supermarkets, etc.)
• Employee Referral Program
• Competitive salary with potential for growth