ITSM Process Owner Sr (Asset Lifecycle & Configuration Management)

We are looking for a seasoned and proactive ITSM Process Owner to lead the Asset Lifecycle and Configuration Management functions across our IT environment. This role will be the owner of both IT Asset Management and the Configuration Management Database (CMDB) in ServiceNow, driving the definition, implementation, and continuous improvement of related processes.

Requirements

• Process Ownership & Governance: Define, implement, and manage the Asset Lifecycle Management and Configuration Management processes, ensuring alignment with ITIL best practices, regulatory compliance, and organizational goals.
• Establish and enforce governance frameworks, including policies, roles/responsibilities, and procedures for asset and CI lifecycle.
• Maintain strong integration with Incident, Problem, and Change Management processes to ensure consistency and traceability.
• Configuration Identification & Service Mapping: Establish and manage methods for identifying, documenting, and maintaining configuration items (CIs) within the CMDB.
• Collaborate with IT teams to develop and continuously improve Service Mapping to ensure accurate representation of business services and their supporting infrastructure.
• Tool Ownership & Data Integrity: Act as a subject matter expert and system steward for ServiceNow Asset Management, CMDB, Discovery, and Service Mapping modules.
• Monitor data quality, CI relationships, and service dependencies; define metrics and perform audits to drive data integrity.
• Provide dashboards and actionable reports for stakeholders, enabling better decision-making, cost control, and compliance.
• Strategic Alignment & Technology Leadership: Assist in defining ITSM strategy and roadmaps, aligning asset/configuration management with broader business initiatives.
• Participate in architectural reviews and infrastructure planning to ensure system changes consider capacity, continuity, and recovery requirements.
• Evaluate and recommend new tools and technologies within the configuration and asset management domain.
• Training, Coaching & Support: Deliver training and documentation to support teams, fostering adoption of best practices in asset and configuration management.
• Provide technical leadership and mentoring to peers; serve as an escalation point for complex CMDB or asset-related issues.
• Support internal stakeholders in the procurement, optimization, re-use, and retirement of IT assets.

Benefits

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.