.svg)
Travelers
ITSM Process SME
ITSM Process SME at Travelers (Hartford, CT). Lead Incident, Problem & Change Management with data analysis expertise. Requires 3+ yrs ITSM experience, ITIL certification, process improvement knowledge. Health insurance, retirement, PTO included.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 27, 2025
We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem, and Change Management, emphasizing data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data.
Requirements
- Three years of experience as an ITSM Practitioner preferred
- Specific knowledge of purpose and benefits associated with good ITSM processes and their interaction with other processes in an organization preferred
- Familiarity with Six Sigma, ITIL, Capability Maturity Model Integration (CMMi) and/or other process improvement frameworks, methodologies and best practices preferred
- ITIL Service Management Foundation Certification or equivalent experience preferred
Benefits
- Health Insurance
- Retirement
- Paid Time Off
- Wellness Program
- Volunteer Encouragement
Requirements Summary
Three years of experience as an ITSM Practitioner, specific knowledge of ITSM processes, and ITIL Service Management Foundation Certification or equivalent experience
Apply now
Hartford
|
Connecticut
United States
Entry Level
In-Person
Full Time
99100-163400 USD/year
