ITSM-SERVICE NOW

We are seeking a ServiceNow Solution Architect with expertise in HR Service Delivery (HRSD) and Employee Experience. The role involves leading the design, development, and deployment of scalable ServiceNow solutions, automating HR processes, and enhancing employee engagement through intelligent workflows. The ideal candidate will focus on modernizing HR portals, improving employee engagement, and ensuring secure data handling.

Requirements

• 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role
• Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist
• Proven expertise in portal development, widget customization, and taxonomy design
• Deep understanding of ACLs, email templates, and case management in HR context
• Experience in data migration, content structuring, and knowledge management
• ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist – HRSD