ITSM-SERVICE NOW

This is a full-time position for a ServiceNow ITSM specialist. The role involves designing/developing solutions/architecture on ITSM platforms like ServiceNow, requiring experience with Requirements Gathering, Effort estimation, Client interaction, and Hands on Implementation projects. Strong communication skills and team leadership are essential.

Requirements

• 10+ years of experience in designing/developing solutions/architecture on ITSM, ITAM, CMDB, HRSD
• Experience with Requirement Gathering, Effort estimation, Client interaction
• Experience with Implementing ITSM/Discovery/CMDB projects
• Strong experience with ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer)
• Evaluation of new features within ServiceNow
• Experience in API integrations with other systems
• Experience with Integration HUB orchestrations
• Excellent written and oral communication skills
• Strong team leading skills
• Interpersonal skills such as facilitation, negotiation, and collaboration
• Ability to prepare documents like HLD, LLD
• Strong understanding of Agile methodologies
• Strong troubleshooting analytical skills
• Ability and willingness to communicate effectively
• Ability to work independently and in a team

Benefits

• Competitive salary
• Opportunity for professional growth
• Collaborative team environment