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Zensar
ITSM-SERVICE NOW
Join Zensar as a ServiceNow Solution Architect (HRSD) in Pan India. Lead HR portal modernization, automate processes, and enhance employee engagement. 8+ years in ServiceNow required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
IT Service Management
Knowledge Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 11, 2025
We are seeking a highly skilled ServiceNow Solution Architect with expertise in HR Service Delivery (HRSD) and Employee Experience. The role involves leading the design, development, and deployment of scalable ServiceNow solutions, focusing on modernizing HR portals, automating HR processes, and enhancing employee engagement. This is a full-time position for a Senior Architect.
Requirements
- 8+ years of experience in ServiceNow platform with at least 3 years in a Solution Architect role
- Strong hands-on experience with HRSD, Employee Center Pro, Flow Designer, and Now Assist
- Proven expertise in portal development, widget customization, and taxonomy design
- Deep understanding of ACLs, email templates, and case management in HR context
- Experience in data migration, content structuring, and knowledge management
- Strong communication and stakeholder management skills
- Strategic thinker with a solution-oriented mindset
Requirements Summary
8+ years ServiceNow experience, 3+ in HRSD/Employee Center Pro/Now Assist. Expertise in portal development, taxonomy design, and data migration are required
