ITSM/ServiceNow PdM (Product Manager)

The ITSM Product Manager will be responsible for defining the strategic direction and tactical roadmap of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools. The role will involve collaborating with various teams to understand the tools landscape, generating product requirements, determining specifications, and understanding costs/pricing for adoption, ongoing maintenance, and enhancements of the product.

Requirements

• Bachelor's degree in Computer Science or Computer Engineering
• 5+ years of ServiceNow experience
• Exceptional strategic thinking and vision skills
• Excellent communication skills
• Knowledge of the ITIL Framework
• Strong business and technical acumen
• Financial savviness and analysis
• Polished presentation and communication skills
• Strong influencing and leadership skills
• Strong time management and organization skills

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave