ITSM Tooling specialist

ITSM Tooling specialist for a 5-year European Commission project focused on creating a more efficient, modern, and secure customs environment within the EU. Configuring, implementing, and maintaining the ServiceNow platform to support ITIL processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of experience in a similar role
• Proven experience in ServiceNow administration, configuration, and implementation.
• Solid understanding of ITIL processes within ITSM frameworks.
• Expertise in customizing ServiceNow modules like Incident, Change, Problem, and Service Request Management.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide scripting) and APIs.
• Knowledge of ServiceNow ITOM, ITBM, or related modules (preferred).
• Experience with ServiceNow performance tuning, troubleshooting, and upgrades.
• Familiarity with integration protocols such as SOAP, REST, and MID Server.
• Strong analytical and problem-solving skills with efficient solution delivery.
• Excellent communication and collaboration abilities to engage technical teams and business users.
• ServiceNow Certified System Administrator (CSA) or other relevant certifications wpuld be nice to have.
• Experience with other Service Management Tools (SMT) beyond ServiceNow.
• Exposure to automation tools and workflows within ServiceNow.
• Knowledge of cloud environments (AWS, Azure) and their ITSM integrations would be a plus.
• Ability to operate in Agile and DevOps environments.
• IT Infrastructure knowledge is a plus.
• Excellent command of both spoken and written English.

Benefits

• Smooth integration and a supportive mentor
• Remote, Hybrid or Office work opportunities
• Different working hours to suit your needs
• Sponsored certifications, trainings and top e-learning platforms
• Private Health Insurance
• Individual coaching sessions or our accredited Coaching School
• Epic parties or themed events