JAAC Team Lead

The JAAC Team Lead provides leadership and operational management for the Joint Activities Accountability Center within the customer environment. This role ensures effective handling of VIP customers, major incidents, and escalations, emphasizing customer service and accountability. The team lead serves as both a technical escalation point and a supervisory lead, managing personnel and operations.

Requirements

• Lead daily operations of the JAAC team.
• Serve as escalation point for Tier I/Tier II incidents.
• Oversee incident tracking and accountability.
• Participate in major incident bridge calls.
• Mentor, train, and guide JAAC staff.
• Coordinate with senior stakeholders and Tier I/Tier II supervisors.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement