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DecisionPoint
Journeyman Computer User Support Specialist
Join DecisionPoint as a Journeyman Computer User Support Specialist in Elizabeth City, NC. Provide Tier 1 support using ServiceNow, troubleshoot networks, and manage user accounts. Requires IT degree/certification and 2 years of help desk experience.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 15, 2023
DecisionPoint Corporation is seeking a Journeyman Computer User Support Specialist to support the USCG ALC ISD in Elizabeth City, North Carolina. The position involves providing Tier 1 support services to computer users, troubleshooting network applications, and creating user accounts.
Requirements
- Bachelor's or associate degree in Computer Science, Information Technology, Math, or related field or at minimum IT Certification
- Two years' experience in help desk support, including one year of experience with PC operating systems and networking and e-mail standards
- One year of experience with using ITSM Tools such as Remedy Help Desk or ServiceNow
- One year of experience in Agile DevSecOps software and engineering environment and Methodologies
- One year of experience with Jira, Confluence, and Bitbucket or equivalent
Requirements Summary
Bachelor's or associate degree in Computer Science, Information Technology, Math, or related field, or at minimum IT Certification. 2 years' experience in help desk support
Apply now
Elizabeth City
|
North Carolina
United States
Entry Level
In-Person
Full Time
