.svg)
DecisionPoint
Journeyman Computer User Support Specialist
Join DecisionPoint in Elizabeth City, NC as a Journeyman Computer User Support Specialist. Provide Tier 1 support using ServiceNow, ensuring compliance and resolving issues.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 23, 2023
DecisionPoint Corporation is seeking a Journeyman Computer User Support Specialist to join their team supporting the USCG's Aviation Logistics Center (ALC) Information Systems Division in Elizabeth City, North Carolina. The role involves providing Tier 1 support to users, resolving computer problems, and ensuring compliance standards. The position is on-site with off-site capabilities.
Requirements
- Obtain a Public Trust clearance.
- Bachelor’s or associate degree in Computer Science, Information Technology, Math, or related field or IT Certification.
- Two (2) years’ experience in help desk support, including one (1) year with PC operating systems, networking, and e-mail standards.
- One (1) year of experience with ITSM tools such as Remedy Help Desk or ServiceNow.
- Experience with root cause analysis and technical support.
Requirements Summary
Bachelor's degree in CS/IT or related field. 2+ yrs help desk support. 1+ year ITSM tools experience
Apply now
Elizabeth City
|
North Carolina
United States
Entry Level
In-Person
Full Time
