.svg)
Empower AI
Junior Computer User Support Specialist
Join Empower AI as a Junior Computer User Support Specialist in Reston, VA. Utilize ServiceNow and ITILv4 skills to provide technical support and enhance productivity.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 12, 2023
Empower AI is seeking a Junior Computer User Support Specialist to provide technical assistance to GSA's internal infrastructure and applications. This role involves responding to user issues, providing remote support, and maintaining a high level of productivity within an environment utilizing advanced technology solutions and best practices. The position requires proactive engagement, strong communication skills, and a commitment to supporting active-duty and veteran employees.
Requirements
- Public Trust Clearance
- ITILv4 Foundation Certification
- Experience with Google Suite, Microsoft Office, Slack, ServiceNow
- Ability to work remotely and in a full/partial virtual environment
- Strong communication skills
- Ability to work independently and supervise others
Benefits
- Competitive Salary
- Comprehensive Training
Requirements Summary
0-5 years experience, HS diploma, ITILv4 certification, and familiarity with Google Suite/Microsoft Office/Slack/ServiceNow
