(Junior) Digital IT Engineer, Securitas Operation Center (English and Dutch required)

We are recruiting a Securitas Operation Center (SOC) IT Engineer for the two SOC locations in the Netherlands. The SOC is a mission-critical operation and of strategic importance for the Securitas business. As a member of the SOC Digital IT team, you will provide 24/7 IT support, perform updates and maintenance, implement new standardized services, answer business questions, provide user training and documentation, work on projects and global initiatives together with cross-domain support teams, and safeguard the availability and compliance of the SOC.

Requirements

• 1-2 years of experience in IT Business Area or in alarm and monitoring systems
• Tech Savvy: Comfortable with operating systems (Windows, Linux, etc.), databases, and networking basics
• Documentation Pro: Able to write and update user guides & manuals
• Security Aware: Understands basic cyber security protocols, measures & best practices
• Service-Oriented: Familiar with IT service tools like ServiceNow & knowledge of incident and change management processes would be plus
• Project Management: Experience in managing application deployment projects would be appreciated
• Monitoring and Maintenance: Skilled in monitoring application performance and its maintenance

Benefits

• Contract of employment and full time job
• Standard Business working hours
• Access to the company car
• Participation in a 24/7 on-call support schedule
• Training sessions for end-users to enhance their use of IT resources and tools
• Create and maintain detailed documentation of IT systems, procedures, and troubleshooting guides
• Keep the inventory of IT assets up-to-date, manage hardware and software licenses, and ensure compliance with organizational policies
• Provide business and IT KPI reports to ensure SOC compliance