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Owens & Minor
Junior Global Service Desk Associate
Junior Global Service Desk Associate at Owens & Minor (Indianapolis, IN). Provide first-contact IT support via multiple channels, troubleshoot O365, manage incidents/requests, escalate with documentation. Bachelor's required. 24x7 shifts. PTO, 401k, tuition reimbursement.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 27, 2024
Owens & Minor is a Fortune 500 company that provides integrated technologies, products, and services across the full continuum of care. We are seeking a Junior Global Service Desk Associate to provide first contact support and resolve end-user issues in a 24x7 support organization.
Requirements
- Act as a Service Desk Associate of the Global Service Desk
- Provide first contact support via telephone, web portal, email, and chat
- Troubleshoot O365 applications
- Assist users with PC hardware, software, printer, or other IT-related issues
- Prioritize incidents and service requests according to defined processes
- Escalate incidents with accurate documentation
- Record, track, and document the service desk incident-solving process
- Use remote tools and diagnostic utilities
- Research solutions through internal and external knowledgebase
- Identify and learn software and hardware used and supported by the organization
- Develop help sheets and FAQ lists for end users
- Contribute to technician knowledgebase
- Reinforce SLAs to manage end-user expectations
- Provide suggestions for continual improvement
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Requires a Bachelor's degree and willingness to work in all different shifts of a 24x7 support organization
