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Miratech
Junior Technical Support Engineer
Join Miratech as a Junior Technical Support Engineer in India. Leverage ServiceNow for incident management in healthcare. Competitive pay, remote work, and growth opportunities.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
Miratech is seeking a skilled Technical Support Engineer to contribute to a large-scale customer experience transformation initiative for a Healthcare company. The role focuses on real-time monitoring, incident triage, and coordinated resolution across systems and services. This is a customer-facing position within an IT services and consulting company with global reach.
Requirements
- 3+ years of experience with incident response, crisis management, and vendor coordination.
- 3+ years of experience in IT operations, network monitoring, or command center environments.
- 2+ years of experience with call center applications like Genesys, AWS, CxOne.
- Familiarity with tools like ServiceNow, Splunk, Dynatrace.
- Excellent communication and teamwork skills.
Benefits
- Competitive Pay
- Health Insurance
- Language Courses
- Relocation Program
- Remote Work
- Professional Development
- International Collaboration
- Sustainable Business Practices
Requirements Summary
3+ years incident response/crisis management experience. 3+ years IT ops or command center experience. 2+ years experience with call center apps (Genesys, AWS, etc.)
