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Woven by Toyota
カスタマーサポートリード・Stargate
Join Woven by Toyota as a Customer Support Lead in Tokyo. Leverage ServiceNow skills to enhance support for the Stargate platform. 5+ years in tech support required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Woven by Toyota is seeking a Customer Support Lead to oversee daily support operations for their Stargate software development platform. This role involves leading a team of support specialists and engineers, resolving escalations, improving workflows, and collaborating with cross-departmental teams to deliver a top-tier support experience for external software developers. The team operates on a hybrid work system with a minimum of 3 days in-office attendance per week.
Requirements
- 5+ years of experience in technical customer support within the software industry
- Experience leading support operations in a multicultural environment
- Practical experience with Git and GitHub
- Ability to write simple scripts using Bash or Python
- Experience with support and engineering tools such as Slack, Jira, Confluence, ServiceNow, GitHub, and Artifactory
- Excellent communication skills in both business-level English and Japanese
Benefits
- Competitive salary based on experience and industry standards
- Flexible working hours
- Annual paid vacation
- Sick leave
- Holidays
- Social Insurance
- Housing allowance
- Pension plan
- Car rental support
- Internal training system
Requirements Summary
Seeking 5+ years in technical software support, experience leading multicultural teams, and proficiency in Git, GitHub, and scripting. Strong communication in English and Japanese is essential
