Knowledge Management Advisor

The Knowledge Management Advisor role focuses on enabling the business to deliver services through knowledge management systems. This involves creating and improving Knowledge Management Frameworks, leading teams, driving employee adoption, and evaluating process improvements to ensure the framework meets business needs. The role involves communication, influencing stakeholders, and driving brand values.

Requirements

• Operational experience working with or part of delivery teams
• Fluency in English
• ServiceNow Knowledge Management Skills or Knowledge of industry standard Knowledge Management methodology
• Experience communicating with key stakeholders
• Critical deadlines meeting
• Experience working across global teams and cultures
• Excellent written, verbal, and interpersonal communication skills
• Critical thinking and innovative problem-solving skills
• High level of computer literacy and proficiency in MS Office
• Experience implementing training and adoption initiatives
• Excellent organizational and time management skills