Knowledge Management Expert – HR Transformation & AI Enablement

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Knowledge Management Expert will lead the development and execution of a global knowledge and information strategy to modernize HR knowledge creation, governance, and delivery.

Requirements

• 10 or more years of progressive experience in HR knowledge management, digital transformation, or HR operations in a complex global environment
• Experience in designing or leading AI ready knowledge frameworks, policy governance models, and content management strategies
• Understanding of global employment law, data privacy, and compliance frameworks (e.g., GDPR, HIPAA, FLSA)
• Demonstrated experience in partnering cross functionally to deliver scalable, technology enabled HR solutions
• Exceptional communication, collaboration, and strategic influence skills
• Technology savvy and knowledge of AI frameworks

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments