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DMI
Knowledge Manager
Join DMI as a Knowledge Manager in Tysons Corner, VA. Leverage ServiceNow for documentation and training, enhancing knowledge transfer and network security.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
DMI is seeking a Knowledge Manager to join their team, overseeing documentation and knowledge-sharing initiatives. The role involves developing structured knowledge transfer processes, coordinating training sessions, and collaborating with AI/ML engineers to optimize network security and operations. The position requires a strong organizational and communication skillset.
Requirements
- BS 5-7 Years
- MS 3-5
- PhD 0-2
- Experience in overseeing documentation and knowledge-sharing initiatives.
- Skill in developing structured knowledge transfer processes.
- Ability to create SOPs, user guides, and training materials.
- Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams.
- Strong organizational and communication skills.
- Ability to conduct training sessions and workshops.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
Bachelor’s or MS degree. Experience in documentation and knowledge sharing. Proficiency with KMS like ServiceNow
