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DMI
Knowledge Manager
Join DMI as a Knowledge Manager in Tysons Corner, VA. Leverage ServiceNow for documentation, training, and knowledge transfer. Requires 3-5 years in knowledge management. Benefits include 401k matching and tuition reimbursement.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
DMI, LLC is seeking a Knowledge Manager to oversee documentation and knowledge-sharing within the ServiceNow Knowledgebase and other collaboration platforms. The role involves developing structured knowledge transfer processes, coordinating training, and ensuring seamless knowledge transition from contractors to team members. The company focuses on delivering secure, efficient, and cost-effective solutions for enterprise clients.
Requirements
- Oversee documentation and knowledge-sharing initiatives.
- Develop structured knowledge transfer processes.
- Coordinate training sessions.
- Create SOPs and user guides.
- Maintain a centralized repository of network security policies.
- Collaborate with AI/ML engineers.
- Ensure seamless knowledge transition.
- Collect, organize, and update technical documentation.
- Develop a transition checklist.
- Adhere to the transition checklist and provide documentation.
- Update documentation when there is a change in design.
- Fail a Public Trust background investigation.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
- 401k Matching
- Tuition Reimbursement
Requirements Summary
BS/MS/PhD with 3-5 years exp. Experience in knowledge management & documentation. Clear communication & organizational skills
