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DMI
Knowledge Manager
Join DMI as a Knowledge Manager in Tysons Corner, VA. Leverage ServiceNow for documentation and knowledge transfer. Requires a degree and 0-2 years experience. Benefits include wellness and development programs.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Discovery
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 17, 2025
DMI is seeking a Knowledge Manager to oversee documentation, knowledge-sharing, and knowledge transfer within the ServiceNow platform. This role focuses on ensuring the effective documentation of ENAESS and NOC operations, developing structured knowledge transfer processes, coordinating training sessions, and maintaining a centralized repository of network security policies. The ideal candidate will collaborate with AI/ML engineers and provide guidance on the transition from the incumbent contractor to the incoming team.
Requirements
- Oversee documentation and knowledge-sharing initiatives.
- Develop structured knowledge transfer processes.
- Coordinate training sessions and maintain a centralized repository of network security policies.
- Collaborate with AI/ML engineers to optimize knowledge discovery.
- Ensure the seamless transition of knowledge from the incumbent contractor to the incoming team.
- Collect, organize, and update technical documentation and SOPs.
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
BS/MS/PhD degree. 0-2 years of experience. Experience in knowledge management systems. Strong organizational and communication skills
