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Softtek
L1.5 eComm Support Engineer
Join Softtek as an L1.5 eComm Support Engineer in Bangalore. Utilize ServiceNow for incident logging, monitoring alerts, and improving system stability.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
This role involves analyzing and responding to monitoring alerts, diagnosing application issues, and collaborating with vendors for resolution. The engineer will also document incidents, analyze trends, and propose solutions to improve system stability. They will also be responsible for incident logging and tracking, and root cause analysis.
Requirements
- Analyze and respond to monitoring alerts.
- Diagnose application issues and collaborate with vendors.
- Document incidents in ServiceNow.
- Identify recurring issues and propose improvements.
- Work on RCAs.
- 1 to 2 years of experience with AWS Level 2 incident monitoring.
Requirements Summary
1-2 years of eComm support experience. AWS Level 2 incident monitoring experience. Incident logging and tracking expertise
