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Softtek
L1.5 eComm Support Engineer
Join Softtek as an L1.5 eComm Support Engineer in Bangalore. Leverage ServiceNow for incident management, troubleshooting, and system stability. 1-2 years experience required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
This role involves incident management, diagnosis, resolution, and proactive problem identification for eComm services. The L1.5 eComm Support Engineer will handle monitoring alerts, collaborate with different teams, analyze issues, and propose solutions for system stability and performance. This position requires 1 to 2 years of experience with ServiceNow.
Requirements
- Analyze and respond to monitoring alerts and escalate them.
- Diagnose application issues and collaborate with development, operations, and clients.
- Document incidents in ServiceNow.
- Identify recurring issues and propose improvements.
- Work on Root Cause Analysis (RCA) and provide long-term solutions.
Requirements Summary
1-2 years experience with ServiceNow. Incident management, diagnosis, and root cause analysis. Must understand monitoring and troubleshooting
