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Hewlett Packard Enterprise
L1 Technical Support Engineer - Switching
HPE L1 Technical Support Engineer - Switching in Chennai. First-line support for Aruba enterprise switching. Troubleshooting, case management, diagnostics. 2+ yrs network ops/TAC experience required. Health, development benefits.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
L1 Technical Support Engineer - Switching role at Hewlett Packard Enterprise. The role involves serving as the first line of technical support for customers using HPE Aruba enterprise switching solutions, focusing on initial troubleshooting, issue isolation, and case triage.
Requirements
- Customer Case Management
- Technical Troubleshooting - Switching Focus
- Supported Products
- Core Troubleshooting Areas
- Diagnostic & Escalation Responsibilities
- Knowledge & Process Adherence
- Required Technical Skills (L1 Level)
- Soft Skills & Professional Competencies
- Education & Experience
- Preferred Certifications (Nice to Have)
- Key Performance Indicators (KPIs)
- Additional Skills
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
2 years of experience in network operations, NOC, TAC support, or field networking
