L1 Technical Support Engineer - Switching

The L1 Technical Support Engineer - Switching role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. As the first line of technical support for customers using HPE Aruba enterprise switching solutions, you will focus on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms.

Requirements

• Customer Case Management
• Technical Troubleshooting – Switching Focus
• Supported Products
• Aruba CX Series (6200, 6300, 6400, 8100, 8320, 8360, 8400)
• Aruba AOS-S Switches (2530, 2540, 2930F/M)
• Aruba Central – Switching (basic operations)
• VSF (basic), VSX (awareness level)
• Core Troubleshooting Areas
• Layer 2
• VLANs, Trunking (802.1Q)
• STP / RSTP / MSTP (basic)
• MAC address table behavior
• Port-security
• Layer 3 (Foundational)
• Static routing
• Basic OSPF understanding (awareness)
• Default gateways, ARP behavior
• Power & Hardware
• PoE issues
• Interface errors (CRC, drops)
• Transceivers, cabling diagnostics
• System Operations
• Boot issues
• Image upgrade / downgrade support
• Configuration backup & restore
• Log collection and basic analysis
• Diagnostic & Escalation Responsibilities
• Collect and validate
• show tech, show logging, interface outputs, VSF/stack logs
• Follow standard runbooks and troubleshooting workflows.
• Perform impact analysis and identify when immediate escalation is required.
• Escalate clean, structured cases to L2/L3 TAC with:
• Reproducible steps
• Logs
• Network topology
• Customer impact summary

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion