L1 to L2 Technical Support Specialist

We are IceWarp, a Czech company providing communication solutions to 50 million users worldwide. We are looking for a Technical Support Specialist to resolve technical questions related to IceWarp servers and applications.

Requirements

• Knowledge of Linux (CentOS, RedHat, Rocky Linux)
• SQL language and database concepts
• Email server experience
• Network protocols (SMTP, IMAP, DNS...)
• Helpdesk system experience (Jira, Zendesk, ServiceNow)
• Good communication skills
• Interest in new technologies and willingness to learn
• Collaboration and teamwork skills

Benefits

• Opportunity for growth
• Mentor support
• Access to modern tools and technologies
• Flexible environment
• Open-ended contract
• 20 days of vacation + 5 personal days
• Language courses
• Quality coffee and snacks
• Close to metro