L2 Network Engineer

The L2 Network Engineer will maintain private and public cloud infrastructure across multiple data centers in the Middle East, troubleshooting complex network issues and providing technical expertise in networking and security.

Requirements

• Troubleshoot, diagnose, and resolve customer network issues.
• Implement change requests for managed service customers.
• Serve as a point of technical escalation for complex issues.
• Maintain and optimize firewall platforms (FortiGate, ASA, Palo Alto) and VPN solutions (SSL & IPSec VPN).
• Configure and manage load balancers and WAF (Kemp & FortiADC).
• Conduct security policy audits and modifications.
• Demonstrate deep understanding of network protocols (TCP/UDP/ICMP) and stateful/stateless protocols.
• Work with ticketing software (ServiceNow) to track and document issues.
• Collaborate with internal teams to enhance network security and performance.
• Obtain and maintain up-to-date certifications for supported technologies.
• Provide input to improve products and services for enhanced customer experience.
• 3+ years working in network support roles.
• Expertise in firewall troubleshooting (FortiGate, ASA, Palo Alto).
• Strong experience with SSL VPN/IPSec deployments.
• Knowledge of load balancers, WAF (Kemp & FortiADC).
• Understanding of public cloud networking (AWS/Azure preferred).
• In-depth knowledge of packet flow and the OSI model.
• Experience supporting multi-tenant environments.
• Strong communication and customer engagement skills.
• Ability to work in a shift-based support environment.
• Experience with technical documentation and knowledge sharing
• Cisco Certified Network Associate (CCNA) (minimum requirement).
• IPT/VoIP qualifications (ideal but not mandatory)