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Ash & Harris Executive Search
L2 Tech Support -Site Migrations
L2 Tech Support at Ash & Harris in Auburn, AL. Provide desktop support, troubleshoot issues, and document in ServiceNow. 7+ years in Desktop Management required.
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 5, 2025
L2 Tech Support -Site Migrations. Associate will work out of the assigned location 100% in the office 5 days a week. Provide break/fix support for desktops, laptops, and peripherals.
Requirements
- 7+ years of experience in Desktop Management - Infrastructure Services (IS)
- Provide break/fix support for desktops, laptops, and peripherals
- Re-image devices and reinstall/configure applications as needed
- Troubleshoot Windows OS, hardware, and enterprise applications
- Coordinate with third-party vendors for escalations and hardware replacements
- Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)
Requirements Summary
7+ years of experience in Desktop Management - Infrastructure Services (IS). Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required
