L3 Support on Transaction Monitor

The L3 Support on Transaction Monitor is responsible for handling BAU support queries, ensuring application stability, and driving technical debt reduction. The role involves technical analysis, collaboration, and communication with various teams. Experience in a banking environment and knowledge of ITIL Service management framework is preferred.

Requirements

• Experience applying technical solutions to improve the stability of production environments
• Understanding and working knowledge of the ITIL Service management framework (incident, problem, change management). ServiceNow is a plus
• Extensive working experience in providing L2/L3 support (preferably in a banking environment) on mission-critical (99.9% uptime) applications
• Knowledge of operating infrastructure on any public cloud as a Site Reliability Engineering (SRE)/DevOps; experience on Google Cloud Platform is a plus
• Working experience of Unix/Linux, Control-M, Tomcat, Weblogic, Oracle Databases, MS SQL, GCP, Openshift, Artifactory, Github, Bitbucket, Jira
• Analytical mindset, problem solver
• Ability to work in virtual teams

Benefits

• Emotionally and mentally balanced: we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health
• Empowering managers who value your ideas and decisions. Show your positive attitude, determination, and open-mindedness
• A professional, passionate, and fun workplace with flexible Work from Home options
• A modern office with fun and relaxing areas to boost creativity
• Continuous learning culture with coaching and support from team experts
• Physically thriving we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive
• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones
• Socially connected: we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing
• Kids@TheOffice - support for unexpected events requiring you to care for your kids during work hours
• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops, and more
• Financially secure: we support you to meet personal financial goals during your active career and for the future