Launch Communications IT Support Analyst II

Join Blue Origin's diverse team of collaborators, doers, and problem-solvers as we add new chapters to the history of spaceflight! As a Launch Communications IT Support Analyst II, you'll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin's first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets.

Requirements

• 2 years of desktop support or NOC experience
• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SMTP, NFS, etc)
• Ability to climb ladders and work on elevated structures
• Ability to lift and install heavy server and communications equipment
• Excellent verbal and written communication skills
• Prior experience operating and maintaining AV systems
• Experience with Windows and Linux command line interface
• Prior experience utilizing IT support documentation and workflow automation tools (e.g. JIRA, Confluence, ServiceNow, Remedy, SalesForce)
• Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum

Benefits

• Medical, dental, vision, basic and supplemental life insurance
• Paid parental leave
• Short and long-term disability
• 401(k) with a company match of up to 5%
• An Education Support Program
• Up to four (4) weeks per year paid time off
• Up to 14 company-paid holidays
• Discretionary bonus