At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.
Requirements
- 5-7 years of Professional Services experience as a project or program manager overseeing delivery of SaaS implementation projects such as Salesforce, Zendesk, ServiceNow, Jira, etc.
- Formal project management training and/or certification (PMP Certification is a strong plus)
- Proficient in software projects/products implementation
- Experience in using project management and presentation tools
- Experience in writing business requirements and functional specification documents
- Excellent written and oral communication skills
- Strong organizational, presentation, and coordination skills
- Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
- Excellent leadership and interpersonal skills
- Proven track record of working concurrently on multiple customer engagements
Benefits
- Dental insurance
- Medical insurance
- Vision insurance
- Disability insurance
- Life insurance
- Equity
- Employee Stock Purchase Plan (ESPP)
- Flexible PTO
- Flexible spending
- Commuter benefits
- Wellness benefits
- Adoption and parental leave benefits