Freshworks

Lead - Customer Engagement

Join Freshworks in Austin as a Lead - Customer Engagement. Leverage ServiceNow skills to manage SaaS projects, ensuring exceptional customer experiences. Benefits include flexible PTO and insurance.

Department - JobBoardly X Webflow Template
Consulting
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 2, 2025

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Requirements

  • 5-7 years of Professional Services experience as a project or program manager overseeing delivery of SaaS implementation projects such as Salesforce, Zendesk, ServiceNow, Jira, etc.
  • Formal project management training and/or certification (PMP Certification is a strong plus)
  • Proficient in software projects/products implementation
  • Experience in using project management and presentation tools
  • Experience in writing business requirements and functional specification documents
  • Excellent written and oral communication skills
  • Strong organizational, presentation, and coordination skills
  • Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
  • Excellent leadership and interpersonal skills
  • Proven track record of working concurrently on multiple customer engagements

Benefits

  • Dental insurance
  • Medical insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Equity
  • Employee Stock Purchase Plan (ESPP)
  • Flexible PTO
  • Flexible spending
  • Commuter benefits
  • Wellness benefits
  • Adoption and parental leave benefits

Requirements Summary

5-7 years of Professional Services experience, formal project management training, and excellent written and oral communication skills