Lead - Customer Engagement

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

Requirements

• 5-7 years of Professional Services experience as a project or program manager overseeing delivery of SaaS implementation projects such as Salesforce, Zendesk, ServiceNow, Jira, etc.
• Formal project management training and/or certification (PMP Certification is a strong plus)
• Proficient in software projects/products implementation
• Experience in using project management and presentation tools
• Experience in writing business requirements and functional specification documents
• Excellent written and oral communication skills
• Strong organizational, presentation, and coordination skills
• Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations
• Excellent leadership and interpersonal skills
• Proven track record of working concurrently on multiple customer engagements

Benefits

• Dental insurance
• Medical insurance
• Vision insurance
• Disability insurance
• Life insurance
• Equity
• Employee Stock Purchase Plan (ESPP)
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits