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Freshworks
Lead - Customer Onboarding
Join Freshworks in Chennai as a Lead - Customer Onboarding. Leverage ServiceNow skills to configure SaaS products, train clients, and enhance CX. 3+ years in tech required.
Consulting
Mid-Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 23, 2025
Freshworks is seeking a skilled Senior Customer Onboarding Specialist to join their SaaS Professional Services Team. This role involves collaborating with Project Managers to configure the Freshworks suite, provide product training, and partner with Sales and Pre-Sales teams. The ideal candidate will possess excellent communication and problem-solving skills, and a passion for delivering exceptional customer and employee experiences.
Requirements
- At least 3 years of experience in the software/tech industry
- Past experience in the SaaS space, particularly with CX or ITSM Product Suites
- Excellent communication and analytical skills
- Proven ability to work in a team environment
- Fundamental knowledge of current technology trends and programming concepts
- Hands-on experience with configuring SaaS products like Freshdesk, Freshservice, Workday, Salesforce, Zendesk, or ServiceNow (advantage)
- Strong interpersonal skills for customer interaction
Requirements Summary
3+ years software/tech exp. SaaS experience is needed. Strong communication and problem-solving skills are critical. Familiarity with SaaS products like Freshdesk is a plus
