Lead - IT Infra

Lead - IT Infra is responsible for overseeing IT service operations, administering Office 365 applications, managing Azure Active Directory, and implementing security frameworks. The role requires expertise in Microsoft Technologies, ITIL processes, and IT service management tools. The candidate should have 6+ years of relevant experience and a Diploma / Bachelor of Engineering degree.

Requirements

• Expertise in Microsoft Technologies
• Proficient in managing Microsoft 365, Azure AD, Exchange Server, Intune, and endpoint security solutions.
• Strong experience in Microsoft security and compliance tools, including Defender for Endpoint and Microsoft Sentinel.
• Hands-on experience with ITIL processes, including incident, problem, and change management.
• Familiarity with ITSM tools like ServiceNow, Jira Service Desk, or BMC Remedy for streamlined service delivery.
• Strong analytical skills to monitor and improve ITSM KPIs and SLAs.
• Expertise in managing complex AD environments with multi-domain forests, trusts, and authentication protocols.
• Proficiency in configuring and troubleshooting DHCP, DNS, and GPOs for secure network operations.
• Ability to perform LDAP queries, AD schema modifications, and domain migration planning.
• Knowledge of backup technologies, including Veeam, Commvault, or Azure Backup for disaster recovery planning.
• Hands-on experience in designing and implementing high-availability and fault-tolerant IT architectures.
• Ability to conduct and document periodic DR drills to ensure organizational preparedness for potential outages.
• Strong understanding of zero-trust security principles, endpoint protection, and enterprise data security.
• Experience in endpoint detection and response (EDR) solutions for proactive threat detection and mitigation.
• Proficiency in configuring Microsoft Defender, Sentinel, and cloud security posture management.
• Expertise in troubleshooting complex IT issues related to Windows, macOS, and mobile operating systems.
• Ability to develop and implement automated self-healing scripts for common end-user computing challenges.
• Strong communication and interpersonal skills to deliver high-quality end-user training and support services.

Benefits

• Opportunity to work in a future-ready company
• Chance to be part of a culture of innovation and inclusion
• Competitive salary and benefits package