Lead Administrator - L1

Lead Administrator - L1 position at Wipro Limited, responsible for planning, implementing, and managing ServiceNow solutions, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will have 7+ years of experience in ServiceNow development and administration, and will be responsible for leading structural/architectural design, technology capacity planning, and disaster recovery planning.

Requirements

• 7+ years of hands-on experience in ServiceNow development and administration
• Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping
• Proficient in JavaScript, Glide API, and Flow Designer
• Deep understanding of CMDB structure, data models, and dependency mapping
• Experience working with MID Servers, credentials management, and probes/sensors
• Expertise in building custom applications and configuring portal widgets (Service Portal)
• Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies
• Experience with version upgrades, clone management, and patching activities
• Familiarity with Agile/Scrum development practices

Benefits

• Adequate support in architecture planning, migration & installation for new projects
• Leading structural/architectural design of a platform/middleware/database/back up etc.
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps