Wipro Limited

Lead Administrator - L1

Join Wipro Limited as a Lead Administrator - L1 in Hyderabad. Leverage 7+ years of ServiceNow expertise in ITSM/ITOM. Benefits include competitive salary and health insurance.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Configuration Management Database
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DevOps
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Discovery
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Event Management
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IT Operations Management
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IT Service Management
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Now Platform App Engine
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Security Operations
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Service Catalog
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Service Portal
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Service Mapping
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Certified System Administrator

Job description

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Posted on:
 
July 18, 2025

We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

Requirements

  • 7+ years of hands-on experience in ServiceNow development and administration.
  • Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
  • Proficient in JavaScript, Glide API, and Flow Designer.
  • Deep understanding of CMDB structure, data models, and dependency mapping.
  • Experience working with MID Servers, credentials management, and probes/sensors.
  • Expertise in building custom applications and configuring portal widgets (Service Portal).
  • Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
  • Experience with version upgrades, clone management, and patching activities.
  • Familiarity with Agile/Scrum development practices.
  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred
  • Exposure to DevOps, App Engine, or SecOps is a plus
  • Experience working in large enterprise environments is desirable
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Ability to work both independently and as part of a team
  • Self-motivated with a passion for learning and growing in the ServiceNow ecosystem
  • ServiceNow - IT Service Management. Experience: 5-8 Years

Benefits

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Employee recognition and appreciation

Requirements Summary

7+ years of experience in ServiceNow development and administration, proficient in JavaScript, Glide API, and Flow Designer, and strong experience in core ITSM modules and ITOM components