Lead Administrator - L1

Wipro Limited is seeking a Lead Administrator with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules.

Requirements

• 7+ years of hands-on experience in ServiceNow development and administration
• Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping
• Proficient in JavaScript, Glide API, and Flow Designer
• Deep understanding of CMDB structure, data models, and dependency mapping
• Experience working with MID Servers, credentials management, and probes/sensors
• Expertise in building custom applications and configuring portal widgets (Service Portal)
• Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies
• Experience with version upgrades, clone management, and patching activities
• Familiarity with Agile/Scrum development practices
• ServiceNow Certified System Administrator (CSA) – Mandatory
• Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred
• Exposure to DevOps, App Engine, or SecOps is a plus
• Experience working in large enterprise environments is desirable