Lead Administrator - L2

Lead Administrator - L2 at Wipro Limited. The successful candidate will be responsible for designing, deploying, and managing ServiceNow applications development and solutions. The role requires 11-15 years of experience in ServiceNow ITSM, ITOM modules, and strong technical skills in ServiceNow Event Management, integration, and workflow.

Requirements

• 11-15 years of experience in ServiceNow ITSM, ITOM modules.
• Planning, designing & implementation ServiceNow Event Management solution which includes Integration, Configuration along with Service Operations Workflow
• Integration of Different Monitoring sources through Connector Instances based and API based
• Deep understanding of domain concepts like SNMP Traps, servers, databases etc., for Integration understanding
• Event Field Mapping: Creation, modification and customization
• Event Rules and Alert Management rules: Creation, modification and customization
• Subflow and flow designer development and customization
• Alert Co-relation rules: Creation, modification and customization
• Reg-ex creation and customization
• Understanding of Java scripts
• Experience in Service Operations Workspace: Enable, customize using UI builder and for List views and access
• Dashboards and Reports: Creation, modification and customization
• Event Management properties and their importance
• MID server Installation for Event Management capabilities
• Understanding of Metric Intelligence and Health Log analytics
• Able to create Remediation solutions using flows and external API/script calls
• Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes.
• Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance.
• Collaborate with Enterprise Architecture teams to ensure enterprise design decisions align with ServiceNow best-practices

Benefits

• Wipro provides equal opportunities to all and values diversity.
• We are an end-to-end digital transformation partner with the boldest ambitions.
• Wipro is committed to creating an accessible, supportive, and inclusive workplace.