Lead Administrator, ServiceNow Platform

Job Description: We are seeking a Lead Administrator to manage the ServiceNow platform, providing hands-on technical expertise to resolve service availability issues and coordinating cross-team efforts to perform root cause analysis and problem resolution. The successful candidate will work in a team environment to plan and implement software changes, share knowledge, and develop documentation libraries.

Requirements

• Maintain and support the ServiceNow platform while adhering to bank policies and standards
• Manage ServiceNow code quality control processes and routines
• Lead and mentor a team of operations specialists assigned to work on ServiceNow
• Respond to incidents for application availability issues as part of on-call duties
• Use your technical knowledge to triage service availability issues and restore service
• Research and resolve system defects, lead root cause analysis, and drive permanent resolution
• Ensure appropriate monitoring is in place and maintained to ensure application availability

Benefits

• Competitive benefits
• Paid time off
• Industry-leading benefits
• Annual discretionary plan