Technology Consulting - Managed Services - ServiceNow & Service Management - Senior Manager

EY is seeking a Senior Manager for ServiceNow and Service Management within their Managed Services team. This role will focus on leading strategic engagements to transform enterprise-wide through ServiceNow, driving innovation, and ensuring operational excellence across ITSM, ITOM, HRSD, and other ServiceNow modules. The ideal candidate will have deep experience in ServiceNow architecture, service management frameworks, and managed services operations, with a commitment to service excellence and digital transformation.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 12+ years of experience in IT service management and enterprise platform delivery.
• 8+ years of hands-on experience with ServiceNow implementations and operations.
• Strong understanding of ITIL, DevOps, and Agile methodologies.
• Experience in managed services or long-term service delivery models.
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist, Technical Architect).

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Paid time off