.svg)
UKG
Lead Cloud Operations Specialist
Join UKG as a Lead Cloud Operations Specialist in Noida. Leverage ServiceNow for incident management, ensuring high performance of cloud environments. 3-5 years experience required. Benefits include wellness programs and tuition reimbursement.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 24, 2025
We are looking for a Lead Cloud Operations Specialist to join our team. As a key member of our operations team, you will be responsible for monitoring and supporting Kronos Private Cloud and hosted environments remotely. You will perform remote monitoring of Microsoft Windows and Linux servers, respond to alerts, troubleshoot and identify root causes of server and application performance issues, and collaborate with internal teams to ensure high availability and performance of hosted services.
Requirements
- 3-5 years of experience in Cloud Operations or a related field
- Experience with UKG Workforce Central (WFC) application
- Familiarity with ServiceNow for incident, problem, and change management
- Strong understanding of cloud infrastructure, virtualisation (VMware), and hybrid environments
- Knowledge of web server configurations, deployments, and troubleshooting
- Excellent communication, analytical, and problem-solving skills
- Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management
Benefits
- Wellness programs
- Tuition reimbursement
- U Choose — a customizable expense reimbursement program
- Inclusive culture
- Employee resource groups
- Leaders who value every voice
Requirements Summary
3-5 years of experience in Cloud Operations or a related field. Experience with UKG Workforce Central and ServiceNow. Strong understanding of cloud infrastructure and web server configurations
