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Sonoma Consulting Inc.
Lead End User Technology Engineer
Join Sonoma Consulting as a Lead End User Technology Engineer in Rosemont, IL. Leverage ServiceNow skills to guide Service Desk Analysts and resolve complex IT issues. 5+ years in IT project management and Service Desk required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 22, 2016
Sonoma Consulting is seeking a Lead End User Technology Engineer to provide technical guidance and escalation to the Service Desk Analysts, and to troubleshoot and resolve the most technically challenging end-user computing incidents and requests. The ideal candidate will have 5+ years of experience in managing IT projects and supporting desktop and Local Area Network equipment.
Requirements
- 5+ years of full-time experience managing the implementation and support of information technology projects
- 5+ years of technical experience in a Service Desk environment supporting desktop and Local Area Network equipment
- Experience with ITSM tools such as Frontrange, Remedy, ServiceNow
Requirements Summary
5+ years of IT project management experience, 5+ years of Service Desk experience, experience with ITSM tools
